The following coaching and coach management views relate coaching complexity to a Harvard Business Review article on managing complexity . A disclaimer: this is written for the coach who is trying to be the best in the world.
Coaching and, as a result, managing coaching are ‘complex’ organizational issues but many coaches see them as merely ‘complicated’ organizational issues.
The difference? See these quotes from HBR (everything in quotes comes from HBR):
- “Complex organizations are far more difficult to manage than merely complicated ones. It’s harder to predict what will happen, because complex systems interact in unexpected ways.”
In coaching, to think in terms of complexity as described here, consider how many factors, both in and out of the practice, go into an athlete’s performance. Can you predict or control all of those factors?
- “It’s easy to confuse the merely complicated with the genuinely complex. Managers (and coaches) need to know the difference: if you manage a complex organization as if it were just a complicated one, you’ll make some serious expensive mistakes.”
Although “expensive” in the previous quote can be appropriate in the business side of sport, also read that as ‘poor performance’.
- Example of a “Simple system: light switch on and off”
- “Complicated systems have many moving parts, but they operate in patterned ways. The electrical grid that powers the light is complicated: There are many possible interactions within it, but they usually follow a pattern. It’s possible to make accurate predictions about how a complicated system will behave.”
- “Complex systems, by contrast, are imbued with features that may operate in patterned ways but whose interactions are continually changing.”
- “Organic growth is highly complex – it contains a large number of interactive, interdependent, diverse elements.”
“Organic growth” here is referencing organizations but can be easily shifted to referencing coaching athletes, and, in turn, coaching coaches.
In a simple sense, the perception of ‘athlete talent’ as a determiner of coaching success proves this notion of “organic”. I know it’s a bit contradictory from what many think in reference to ‘talent’ (author included), but within a group, the athletes’ current skill level and adaptability has a direct result on short term coaching performance. As such, managing coach performance doesn’t allow for saying, “If your athletes aren’t faster every year, you’ll get fired.” It’s more complex than that.
- “Practically speaking, the main difference between complicated and complex systems is that with the former (complicated), one can usually predict outcomes by knowing the starting conditions. In a complex system, the same starting conditions can produce different outcomes, depending on the interactions of elements in the system.”
That quote highlights the power of being an exceptional coach or manager in a complex system, and a system set up as a complex system: one can exceed normal expectations.
- “It’s possible to understand both simple and complicated systems by identifying and modeling the relationships between the parts; the relationships can be reduced to clear, predictable interactions. It’s not possible to understand complex systems in this way because all the elements are interacting continuously and unpredictably.”
This is why doing ‘cookbook’ coaching doesn’t work. From a management of team perspective, it also states why ‘test sets’ and other over-managed black-and-white oversight doesn’t work. At best, managing a team as a complicated system will yield very good results. Unless the team runs into an exceptional person (athlete), it will not yield extraordinary results because running a complicated system underestimates the complexity of what is going on.
This may also be a good explanation as to why many coaches fail to give up the ‘talent driven’ notion of coaching while results, over and over, show some coaches win without the most ‘talented’ athletes and others never reach the highest levels – despite coaching those deemed the most ‘talented’ athletes. These ‘talent driven’ coaches coach from a ‘complicated’ viewpoint because their best results only come through having exceptional athletes.
As such, in attempting to achieve ‘best-in-world’ performance, the resulting reality calls for individual exceptional performance from the coaches (complex system coaches) aiming towards the same goal as the best course of action in striving for world class results.
In moving from the ‘complicated’ to the ‘complex’, what then to pay attention to?
- “Minimizing risk is crucial for anyone in charge of a complex system, and traditional approaches aren’t good enough.”
- “unintended consequences are often based on an ‘aggregate of individual elements’, not a single occurrence.”
Preparing for ‘unintended consequences’ is why strictly managing a few fairly established contributors to success becomes so important. Some of these: 1. Attendance. 2. Quality of technique. 3. Some form of training parameters/volumes. 4. Having a positive, excellence driven environment.
Although one or two of those four things above are not necessarily ‘simple’ or ‘complicated’, it’s relatively accepted that those four (probably more) things, if done well, will contribute to success. And, if one is not done well, it can sink the whole season. Looking to those as a roadway for successful coaching makes sense.
Translation: consider everything but make sure you manage a couple that can be managed (and that count).
- “Triangulate: Triangulation means attacking a problem from various angles – using different methodologies, making different assumptions, collecting different data, or looking at the same data in different ways.”
In other words, consistently ask different questions and search for different solutions.
Wrapping it up:
- “We have made tremendous progress in our ability to operate complicated systems.”
- “We have made less progress in our ability to operate complex systems, which defy conventional modeling and challenge traditional management practices.”
The punch line:
- “Complicated systems are like machines; above all, you need to minimize friction. Complex systems are organic; you need to make sure your organization contains enough diverse thinkers to deal with the changes and variations which will inevitably occur.”
Summary: If you expect or desire a ‘cookbook’ as the key to becoming the best team or coach in the world, you don’t understand. Treating a complex system like a merely complicated one completely undervalues potential and yields average results – at best.
To be the best in the world, every coach needs to become their best and, most importantly, be responsible for themselves and the expected exceptional performance of their athletes and the athletes’ short and long term careers.
Taking the easy way and treating coaching like a ‘complicated’ system – making a lot of rules – doesn’t yield world class anything (even though many of you want that so you no longer have personal responsibility for inadequate performance), the only way to be the best of the best is to treat coaching and managing coaching as a complex system.
As such, your individual performance, thought, and personal accountability are required.